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FAQ

We currently accept payment via Paypal, Credit/Debit Card, and Bank Transfer.

If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.

In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our quality and control personnel will conduct detailed check of the items to ensure the high quality.

Customers need to contact Dress for Humanity's Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you ordered but does not fit, please note that we will not accept your returned item.

We have three shipping methods: express shipping, standard shipping, and economy shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee. Additional information can be found on our shipping guide.

Currently it takes 11-13 days to make wedding dresses and 6-8 days to make other dresses from the day you place an order. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - express shipping takes 3-7 days for the shipment. The standard shipping takes 5-9 days. The economy shipping (only for orders of accessories valued less than $50) takes 14-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress.

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